squeaky wheels

I wrote an article for eHow awhile back and this week, I put my tips into motion.

I thought I'd share my debacle because I believe there are some take-aways that can be helpful for traveling families.

Here is the complaint letter to Disney that pretty much sums up my issue:

Dear Disney Customer Service,

My children were fortunate to receive $1000 in Disney gift cards for a Disneyland vacation.

When I called to book a hotel reservation I spent more than 30 minutes with the reservationist going through tedious details regarding my children’s ages and descriptions of multiple rooms and extra services available (mostly through the agent trying to up-sell me).

When it came time to book the reservation I was told I needed to put a deposit of $420 on my credit card, and that I could not in fact use the gift cards. I was told the only way to secure the hotel room was to use a credit card. Further, I was told this amount would remain on my credit card and that they would not be willing to take this deposit off my credit card when I arrived at the hotel with my gift cards.

The Disney reservationist referred to two sales supervisors during our call, but did not let me speak to them or anyone else. When I asked if there was a corporate number or department I could further my discussion with I was told there was none.

I understand that as a hotel business you take a credit card number in order to protect yourself. What I don’t understand is your company’s lack of willingness to refund the money back to the credit card and apply it toward the gift card as you will be reaping the same amount of money in the end.

While $420 may seem like a small amount, for a family of four living month-to-month off one income, it is in fact a significant amount of money.

To me it seems ridiculous that we need to spend $420 out of our own pocket in order to use $1000 in gift cards at Disneyland.

I would appreciate any help you can offer in this matter.

Sincerely,

Rebecca Wicks

cc: Mike Hyland, Disneyland Director, Public Relations

Thomas O. Staggs, Walt Disney Company Chairman of Parks and Resorts

Catharine Hamm, Los Angeles Times Travel Editor

Christopher Elliott, Travel columnist

I received immediate responses -- as in same day (on Sunday nonetheless) -- from the two journalists I cc:'d on the letter. Ms. Hamm offered to contact Disney execs on my behalf for a column she writes. Mr. Elliott asked that I let him know how Disney responded.

The following business day I received a call from Anthony who said he headed the customer service department. He referenced the email I had sent "Tom," and stated that his call was to work with me to rectify the situation.

He said that in special instances like these they like to examine and help customers on a case-by-case basis. Upon his review he could in fact guarantee my reservations without a credit card and I could use my gift cards upon arrival at the hotel. He explained they normally don't do that, but he was "happy to get everything squared away." He also gave me a complimentary upgrade to a "preferred standard" room.

Anthony then proceeded to thank me for taking the time to write the letter saying it gave them an "opportunity to turn this experience around."

I was of course, satisfied with the outcome however, the bottom line is I had to go to the extent of writing a letter and cc: the likes journalists and a Disney executive to be noticed. Their policy remains the same, and unless you are prepared to take the next step of complaining -- buyer beware, a non-refundable deposit will be taken!

Long post - but the moral of the story is:

1) Don't be afraid to make a well-composed rational complaint to a company

2) It might help to cc: some "heavy weights" -- e.g., journalists, executives of the company, public relations staff of the company

where have you been all my life: free audio books

When it comes to reading I tend to idol back and forth between Austen-era novels and early 20th century American literature.

And, with wonderful sites like Librivox and Project Gutenberg I've been able to double and sometimes triple my consumption of literature lately -- the vast majority of the time working out.

It's perfect, literature free from copyright is generally very old -- and, well I like old stuff...serendipity.

I've been downloading a lot of short stories as I find they are perfect for long runs. The plot develops quickly keeping your interest during that dire and sometimes very painful first mile. Then you are hooked and you have to continue to run in order to hear the end of story!

(You might say -- why not just stop and listen to the story. Understand, I have two small children and once you stop running, you become fair game for a never-ending line of questions and other needs, e.g., tissue, snack, water, a dropped book, etc. You would think that alone would be motivation enough to keep running.)

I just finished listening to a short story by F. Scott Fitzgerald called Bernice Bobs Her Hair. It takes place as almost all Fitzgerald pieces do, during the roaring 20's. It's the story of Bernice who comes to visit with her cousin Marjorie. Bernice is considered a bore by her cousin as well as all the other younger members of society who fill their nights with parties and dancing.

Marjorie is not the friendliest host and essentially talks trash about Bernice which Bernice overhears. Bernice confronts her and Marjorie does not back down. In the end Bernice takes her cousin's fashion and socializing advice and becomes almost immediately popular. The opening line which Marjorie gives her to catch boys attention is more of less, "I'm thinking about bobbing my hair, what do you think?"

Bernice wins all the boys over, including Warren who has always dotted on Marjorie. This sets Marjorie on a warpath. She presses Bernice publicly stating she doesn't think Bernice ever intended to bob her hair, basically saying she is all talk.

I won't ruin the end in case you want to read/listen to it. I really like Fitzgerald's shrewdness when it comes to taking apart "proper" society. Like he shows in The Great Gatsby, he understands how social circles seem to work -- and dysfunction.

beware of shady Italians

Received this email in my inbox.

We wish to inform you about your $12M U.S D, which one Mrs. Jennet Wright from
Arizona came to claim on your behalf.
Please get back to us and let us know if
you are the right person who sent her to come and represent you and bear in
mind that payment will be release to her through transfered . Reconfirm your
Detials to enable us to cross check with the information, which she told us
that you gave her with the signature.

THANKS,
Dr Greg New MAN

drgregnewman0351@virgilio.it

Where to start.

1) First of all... YIPPEE!!! Do you think they'll transfer that via Paypal?

2) Seriously, this Italian scammer might start by googling some actual English language names. I mean really, how many Jennets do you know? And, Dr. Greg New MAN -- ha! -- there are so many jokes circling in my head I don't know where to begin.

3) This is exactly how the spacing appeared in the email.

4) They can't find one Italian student taking English to proof this for them?

5) What is most sad is someone must be respond to these, otherwise emails like this wouldn't even circulate anymore, right?

6) Maybe there is a Dr. New MAN out there, and I'm missing out on $12 million. The suspense is killing me...so tempted to respond.

like a snail

While everyone is awfully merry this time of the year, business is about as slow as it gets for a freelance writer. That compounded with a "rebounding" economy (notice the hopeful wording) has made for a really slow year.

My usual end-of-the year blip of business around October/November when folks are trying to use up what's left of their annual budget was pretty small this year.

By now everyone has pretty much wrapped things up until January.

My Christmas wish: For Barack to turn the economy around by the time my littlest one goes to Kindergarten plumping marketing and publishing budgets enough for freelance writers like me to get some substantial work.

A girl can wish, right?

The hillsides were alive with the sound of music

By Rebecca Wicks

Oct. 6, 2010

Ventura Breeze

I have to admit, my husband and I became members of the Ventura Hillsides Conservancy in 2007 for the not-so-noble cause of purchasing tickets to see Jack Johnson at their annual concert. We are big Jack Johnson fans (no joke: my two-year old can sing the chorus from the song “Breakdown”) and, apparently we are not alone, the concert sold out that year. While we had not been back to another concert, we have remained members.

While the group organizes a multitude of activities and events throughout the year it has a singular cause – to acquire land in order to preserve the hillsides, canyons and open space that contribute to the character and natural environment of Ventura.

With this mission at their forefront, the group also coordinates regular beach and river basin clean ups as well as a number of educational outreach events.

While the group has been in existence since April 2003 they acquired their first parcel of land in December 2007. The group stewards a total of three parcels of land today.

Despite all this, the group is probably best known for one of the largest events in the area – the annual Ventura Hillsides Music Festival. Thanks to this group and its efforts, Ventura has played host to a number of well-known music names the from the likes of Jack Johnson and Los Lobos to Jackson Browne and The Neville Brothers. This year was no different with headliner and 12-time Grammy winner Emmy Lou Harris the famed American singer-songwriter followed by Colbie Caillat, the Gin Blossoms and WPA.

If you haven’t been to a Hillsides event, let me tell you, it’s not your average concert. Two parts music, one part festival and one part education, the event is beyond mellow and mostly family-appropriate. So, armed with sippy cups and kettle corn from the farmer’s market, the family and I headed to Ventura College to catch the shuttle to the eighth annual concert.

We arrived in time to see the last half of WPA’s set. An amalgamation of bands including members of Toad the Wet Sprocket, Nickel Creek and Tom Petty and the Heartbreakers to name a few, the band sounded a little more blue grass than the early 90s rock and roll roots many in the group came from. Upbeat and fun, I always love the sound of Glen Phillips voice and the addition of the fiddles made their sound unique.

We spent the better part of the Gin Blossoms set in the kids area located in a shielded area almost behind the stage meaning we mostly listened to without seeing the band. Going into the concert my husband didn’t think he knew any Gin Blossoms songs beyond the well known hit “Jealousy.” At least four times – while helping my daughter color – he proclaimed, “Hey I know this song,” which tells you how big some of their hits were seeing he was a hip-hop listener back in his high school and college days. Jesse Valenzuela’s voice sounded strong and the band crisp reminding me that they were one of the better live performing bands amongst their peer set in the 90s.

Next up was Colbie Caillat, a local Newbury Park girl who has found recent fame with songs like “Bubbly” and “Realize.” Younger girls streamed down to the dance area to get a glimpse of the fresh-faced girl with a guitar singing mostly about love. She talked about the origins of some of her songs and seemed genuinely happy to be performing that day.

Last up was Emmylou Harris who I have to admit I knew little about prior to the announcement of her headlining the concert. She more than pleased the crowd with her melodic voice which has been sought after by greats such as Linda Ronstadt, Elvis Costello and Dolly Parton to name a few.

In the end more than 2,500 attended the event according to Stephen Svete a trustee for the Ventura Hillsides Conservancy.

“It went fantastic,” said Svete. “We were competing with a lot of events that weekend and we were still able to fill the hall.”

Svete gave much of the credit to the event’s success to the many volunteers who dedicate countless hours to the organization and the annual concert. He pointed out the event is headed up by volunteer Lynn Bartosh whom he called “phenomenal.”

Bartosh, who has no background in planning events, has learned as the event has grown how to put on one of the biggest events in Ventura.

“We owe a huge debt of gratitude to Lynn,” said Svete. “In the end our organization doesn’t work without volunteers – and we have great ones.”

From the land of fried and frozen food

By Rebecca Wicks

Ventura Breeze, Aug. 11, 2010

My four-year old went to the fair for the first time two years ago. She has been a ride junkie ever since. Last summer she proclaimed she was going to get married at the fair. This year, armed with our pre-purchased ride tickets we headed out to the fair on opening day – because that is what serious fair goers like ourselves do.

We met some friends because while rides are fun, rides with other giggling four-year old girls are just that much more exciting. The girls rode cars, airplanes, helicopters, boats, swings…you get the idea. We snacked on cotton candy and ice cream. We saw animals. We perused exhibits. All in all, the fair did not disappoint.

Here are some of the highlights – in order – according my four-year old.

1. The caterpillar ride was good, but not as fast and missing what she thought should have been a bigger drop than she would have liked.
2. She was ecstatic to learn she was 42 inches (measured officially by the auspicious carnie manning the carousel) clearing her for solo non-adult accompanied missions on rides.
3. She won a panda bear playing a water gun game which she promptly named Pandy.
4. Getting ice cream with mommy. How much did I love that I made the list?
5. The four-day old baby pigs. “Mama, were they born for the fair?”

Now, from a mommy’s perspective here are some highlights and observations.

1. Fair food is a beast of its own. With no place on the U.S.D.A.’s food pyramid, virtually everything at the fair is fried, frozen, yellow or contains more than your daily allowance of sugar. You know it’s bad when the fair Website actually recommends you bring antacids. By the way, fried Twinkies are so yesterday. Go for chocolate dipped bacon instead.
2. All fair rides are designed to make you dizzy and nauseous. They all spin. Some spin in a straightforward manner, for example the carousel, while others are more like poorly weighted tops spinning awkwardly from one side to the other.
3. Carnies are as aggressive as ever. My favorite was the gal trying to convince me that giving my four-year darts to throw wasn’t going to end poorly.
4. If you love rabbits, pigs or cows the fair is the place to go. In their respective areas for example you will see rabbit after rabbit after rabbit in numbers upwards of 100.
5. No one was happier than me when the carnie measured my daughter at 42 inches. That spinning dragon ride looked like bad news to me.

Lastly, here are some tips for a speedier, thriftier trip to the fair with young children.

1. Get there early. This seems like common sense, but there are nearly no lines for rides from 11 a.m. to noon.
2. Don’t park in the fairgrounds parking lot. Not only will you save yourself $10, but the line to get into the parking lot generally stretches down Harbor to C Street and beyond. If you get there early exit Sanjon Rd. head for downtown and look for street parking near Figueroa, Santa Clara and Juniper Streets. Or, avoid the crowds and park at any of the fairground shuttle sites.
3. Consider going on Aug. 12 when a ride wristband costs only $25. With smaller rides averaging $2.50 each, if you go on more than 10 rides (which a four-year old can do in less than an hour) you’ll easily make your money back.
4. Pack a lunch and beverages. Save your money for treats and rides.
5. If your kids are old enough, enjoy the fair during the day, get your hand stamped and come back in the evening for fireworks at 10 p.m.

dan schorr

The news industry lost a great today. Perhaps not as well known as Cronkite or Rathers, but in many ways just as if not more important.

Schorr found his final home with NPR where I always looked forward to his commentary on current events and figures.

(photo via NPR)